| 1. |
In the event that any goods you
purchased from our stores are not of "satisfactory" quality (E.g.
defective, performance not to expectation), we guarantee to refund you the full
purchased price or replace you with a new set. Alternatively you can exchange
for another item of equal or higher value and pay the difference in the price.
Refund terms and conditions for Money Back Guarantee
| a. |
Money back guarantee is only valid within 7 days from date of
purchase. |
| b. |
There will be NO REFUND for transportation charges after good/s
have been delivered. |
| c. |
There will be NO REFUND for Camera / Digital
Camera and Video Camera if packaging has been opened. |
| d. |
DISPLAY SETS are not refundable. |
| e. |
Deposit is not refundable unless transaction is cancelled
within 7days from the date of purchase. |
| f. |
Goods refunded must be in RESALEABLE Condition & packaging
(i.e. no scratches, no dent, original packaging etc...) together with any
accompany invoice/s and warranty card/s. |
| g. |
If goods comprise of any software, the seal must not be broken
or tampered. |
| h. |
For credit card refund, amount will be credited
back to the card within one month. |
|
| 2. |
Product models stated in the Sales deposit cannot be changed
after 7 days from date of order.
|
| 3. |
Delivery charge is applicable
should you require the service. Please refer to our delivery-charge table or
approach our salesmen for details.
|
| 4. |
Payment of the remaining balance
upon delivering will be Cash-On-Delivery only. Please make the payment to the
delivery crew.
|
| 5. |
If out of stock, we reserve the
right to change the delivery date. The customer service staff will contact you
regarding the changes by any mode of communication we deem suitable.
|
| 6. |
Any information collected from you
is purely for the sale transaction(s) only and will be kept strictly
confidential and not handed to any 3rd parties.
|
| 7. |
Our Gift Voucher terms & conditions are as
follows (actual abstraction):
| - |
This voucher cannot be exchanged for cash. |
| - |
It can only be exchanged for the goods at Audio House Liang
Court and Audio House Sims Drive. |
| - |
Any un-utilised amount from this voucher will not be refunded. |
| - |
This voucher is valid for one year from date of issue and there
will be no extension upon expiry. |
| - |
This voucher is not replaceable. The company will not be
responsible for the lost voucher. |
| - |
Voucher is valid when duly signed and stamped. |
| - |
The company will not accept torn, defaced or damage voucher. |
|
| 8. |
0% installment plan is available
from these banks only: DBS, UOB, OCBC, CITIBANK, MAYBANK, STANDARD CHARTERED,
HSBC and DINERS. There will be a one-time charge, which ranges from 2.8% - 7%*
when you choose to pay through the plan.
|
| 9. |
Processing charge for DEBIT, MASTER & VISA card is 2%*
while DINERS & AMEX is 4%*.
|
| 10. |
We do not practice aggressive hard selling and unethical sales
tactics.
|
| 11. |
This 'SUMMARY OF SALE OF GOODS
POLICY' is subject to changes without prior notice to you at our discretion
|
| 12. |
Refund
flow chart
|